MovingClarity

Terms of Service

Last updated: June 2, 2026

This is the agreement between you and MovingClarity. By signing up or using the product, you agree to it. If anything here is unclear, email ali@movingclarity.com before you sign up.

We've written this to be readable. It's still a contract. The specific numbers and rules below are real and they apply.

1. What MovingClarity does

MovingClarity is a software tool that helps moving companies build inventory lists and survey customer homes. It uses AI to turn voice and text into structured inventory data. It connects to SmartMoving so the inventory flows into the pricing engine.

That's the product. Anything else you've read in marketing copy is aspiration, not contract.

2. Who can use it

You can use MovingClarity if:

  • You're at least 18 years old
  • You work for a moving company (employee, contractor, or owner)
  • You have authority from that company to use software on its behalf
  • For SmartMoving integration: you have authority to connect that company's third-party tools

If you're connecting SmartMoving, we're going to assume you have the company's permission. If you don't, you're the one who's done something wrong, not us.

3. Your account

You're responsible for your account. That means:

  • You pick a strong password and don't share it
  • You don't let other people log in as you
  • If you think someone has gained access to your account, you tell us immediately at ali@movingclarity.com

If something bad happens because someone else used your account with your password, the responsibility for that is yours, not ours.

4. What you can and can't do with the product

You can use MovingClarity for legitimate moving company work. That's the whole purpose.

You can't:

  • Run security scans, penetration tests, or load tests on our infrastructure without written permission
  • Reverse engineer the product or our APIs
  • Scrape data from us at volumes that aren't normal for one moving company
  • Use the AI pipeline to process content that isn't moving inventory (don't paste novels in)
  • Build a competing product using MovingClarity as a backend
  • Resell access to the product to other companies without a partnership agreement

If you do any of these, we can terminate your account and you don't get a refund (when we're charging, which we aren't yet).

5. SmartMoving integration

When you connect your SmartMoving account, you're telling us you have permission to do that. We then:

  • Pull job records and customer data on your instruction
  • Push inventory back to SmartMoving on your instruction
  • Act as your authorized agent for those data operations

Things to know:

  • Your SmartMoving terms of service still govern your SmartMoving account. We're not SmartMoving. We can't change SmartMoving's terms. If SmartMoving has rules about API access, those rules apply to you.
  • You can disconnect any time. When you disconnect, we stop touching your SmartMoving data immediately.
  • We don't share your SmartMoving data with anyone. It stays in your MovingClarity account, processed only as needed to run the product.

6. AI processing — what you're agreeing to

When you record voice, type inventory, or upload photos, our AI processes that content to extract structured inventory items. By using the product, you agree to that processing.

Three things you need to understand:

1. AI output may be wrong. It might miss items. It might mislabel them. It might get quantities wrong. You're responsible for reviewing the inventory before you finalize it for a customer or use it for pricing. We surface every AI-generated item as "needs review" for exactly this reason.

2. Your customer's data goes through our AI providers. When you record a voice walkthrough of someone's living room, the customer's spoken words about their belongings are transcribed by our voice provider (Deepgram, with AssemblyAI and OpenAI Whisper as backups). The transcribed text is classified by an AI text model (Anthropic primary, OpenAI and Google as backups). Each provider sees the data only long enough to process it.

3. Our AI providers don't train on your data. This is contractual with each provider. We also have our own internal policy (the AI Training Prohibition Policy) that says we will never train any model on data from your SmartMoving account.

7. Your data — what's yours and what we can do with it

You own your data. The job records, customer information, inventory lists, voice recordings, and everything else you put into MovingClarity belongs to you (or to your company).

You give us permission to process it. We need this permission to actually run the product. That means we can read your data, store it, send it through our AI providers, sync it to SmartMoving on your instruction, and show it back to you.

We don't sell your data. Not to advertisers. Not to data brokers. Not to anyone.

We don't use your data to train AI models. See Section 6 and our Privacy Policy.

If you cancel your account, your data is deleted after 30 days. Voice recordings and transcripts are kept permanently because they're legal evidence for the signed inventory record — see the Privacy Policy for why.

8. Your customers' data — your responsibility

When you enter a customer's name, phone, address, or any details about their move into MovingClarity, that's your customer's personal information. You need to have appropriate authority to put it into our system.

You are the controller of your customer's data. We are the processor. That means:

  • You decide what customer data goes into MovingClarity
  • We process it only for the purposes of running your account
  • If your customer asks you to delete their data, you can do that from inside the product or by emailing us
  • If your jurisdiction has data laws (Texas has the TDPSA, California has the CCPA, the EU has GDPR), you're responsible for complying with them. We'll help where we can.

If a customer of yours emails us directly asking about their data, we'll route them back to you because you're the controller.

9. Pricing and billing

MovingClarity is currently in beta. We are not charging anyone today.

When we start charging:

  • We'll email you at least 30 days before your account is charged anything
  • The pricing plans will be on our website before billing starts
  • You'll have the option to cancel before any charge happens
  • We won't put a credit card requirement on existing accounts retroactively

If you've signed up while we're in beta, you'll get the same advance notice everyone else does. Probably more — early users get treated well.

10. Trial period

When we launch paid plans, every new account gets a 14-day free trial.

  • No credit card required to start
  • Full access to the product during the trial
  • After 14 days, your account doesn't get charged unless you choose a plan
  • If you don't pick a plan, your data stays available for 30 days while you decide

11. Ending the relationship

You can cancel any time. Email us at ali@movingclarity.com or use the cancellation option in your account settings. After cancellation:

  • You can export your data for 30 days
  • After 30 days we delete it, except voice recordings and transcripts (kept permanently as legal evidence)

We can terminate your account if you break these terms — specifically Sections 2 (eligibility), 3 (account security), or 4 (acceptable use). We'll email you first unless the situation is urgent (active abuse, security threat). You get the same 30-day data export window.

12. What we're responsible for (and what we're not)

What we are responsible for: Running the product as described in these terms and the Privacy Policy. Keeping your data reasonably secure. Notifying you if we have a security incident that affects you.

What we are not responsible for:

  • Inaccurate AI output. The AI is a tool. You're the one who reviews and signs off on inventory. If the AI misses a piano and your crew shows up without piano gear, that's on the review step, not on us.
  • Lost revenue. If MovingClarity goes down for a day and you can't do estimates, we owe you a refund for that day (when we're charging). We don't owe you the value of estimates you couldn't do.
  • Indirect or consequential damages. Lost profits, reputation damage, missed business opportunities — these are not our liability.
  • Third-party services. If SmartMoving goes down, that's a SmartMoving problem. If Anthropic's API is slow, that's slow. We do our best with our providers but we don't control them.

Hard cap on our liability: Our total liability to you for any claim is capped at the total fees you've paid us in the 3 months before the claim. If we're not charging you, the cap is $100.

This cap is the entire deal. It's the price of doing business with a small startup at startup prices. If you need a higher liability cap, talk to us about an enterprise agreement — but assume the answer for now is no.

13. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

If we have a dispute we can't resolve by email:

  • First, we agree to talk for 30 days before either side files anything in court
  • After 30 days, either side can file in the state or federal courts of Travis County, Texas
  • You and we both waive any right to a jury trial — disputes are decided by a judge
  • You and we both waive any right to participate in a class action against the other

If you're outside the US and these terms put you in a worse position than your local consumer law would, your local consumer law still applies to the extent it's mandatory.

14. Changes to these terms

We may change these terms. When we do:

  • For material changes, we'll email you at least 14 days before the change takes effect
  • For non-material changes (wording cleanup, typo fixes), we'll update the "last updated" date and that's it
  • If you don't agree to a material change, your only option is to cancel your account. Continued use after the change means you agree to it.

15. Contact us

Email ali@movingclarity.com for anything related to this agreement — questions, account or product support, security issues.

MovingClarity is operated by Muhammad Ali. The business is in the process of forming a Wyoming LLC. Until then, contact through the email addresses above is the official channel and the addresses above are the official notice channel.